The small print

Check our privacy policy.

Effective Date: January 1, 2025

Thank you for visiting Universal Repair LLC’s website, www.applianceemergencyrepair.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

When you submit a request for service or schedule an appointment through our website or booking system, we may collect the following personal information:

  • First and last name
  • Company name (optional)
  • Address where service is requested
  • Email address
  • Phone number

This information is used strictly to facilitate communication, schedule appointments, and manage technician visits. We do not sell or rent your personal data to third parties. However, we may share your information with trusted service providers as necessary to deliver our services (e.g., CRM, calendar management, or technician dispatch).

2. How We Use Your Information

  • Scheduling appointments and managing service requests
  • Sending confirmations, reminders, and follow-up communications
  • Coordinating on-site visits from our technicians
  • Internal record-keeping and reporting

We use Jobber as our CRM and scheduling platform. All data submitted is encrypted and handled in accordance with Jobber’s Privacy Policy and security protocols.

3. data Security

We take appropriate technical and organizational measures to protect your data. Information is securely stored, encrypted in transit and at rest, and accessible only to authorized personnel. Our website uses HTTPS, and all third-party service providers, including Jobber, follow industry best practices for data security. You may review Jobber’s privacy policy here: https://getjobber.com/privacy-policy/.

4. Data Retention and Removal

We retain your data only as long as necessary to fulfill the purposes outlined above or as required by law. You may request that your personal information be removed from our system by contacting us at:

5. Advertising and Analytics

Universal Repair LLC runs advertising campaigns via Google Ads and Yelp Ads. These platforms may use cookies or other tracking technologies to deliver personalized ads and measure campaign performance. We do not share your personal information with advertisers. However, your interaction with ads may be subject to the terms of the respective platforms. We may use customer contact information (such as email addresses or phone numbers) to create audiences for advertising purposes, including ad targeting and measurement on platforms such as Google Ads. These platforms may use the data solely to match users and serve relevant ads, in accordance with their own privacy policies. You can learn more by reviewing:

  • Google’s Privacy & Terms: https://policies.google.com/privacy
  • Yelp’s Privacy Policy: https://www.yelp.com/privacy

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

7. Your Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

9. Third-Party Technologies Disclosure

To support our marketing, analytics, and service delivery operations, Universal Repair LLC may engage third-party platforms and service providers that use tracking technologies such as cookies, web beacons, pixels, or scripts. These technologies help us:

  • Deliver and personalize advertising campaigns
  • Measure ad performance and user engagement
  • Enable scheduling, CRM functionality, and user experience improvements

Examples of platforms we may work with include:

  • Google Ads: https://policies.google.com/privacy
  • Yelp Advertising: https://www.yelp.com/privacy
  • Meta (Facebook/Instagram) Ads: https://www.facebook.com/policy.php
  • Jobber (CRM and scheduling): https://getjobber.com/privacy-policy/
  • Google Analytics: https://support.google.com/analytics/answer/6004245

Your Choices:

You can control or limit the use of cookies and tracking technologies in several ways:

  • Adjust your browser settings to block or delete cookies
  • Use browser-based opt-out tools provided by the platforms
  • Enable “Do Not Track” (DNT) settings, although support may vary by provider

For more information about how to opt out of interest-based advertising, visit: https://optout.aboutads.info/